Contact Us

Brenizio is operated by Dalian Yingchuang Cross-Border E-Commerce Co., Ltd.

We're Here to Assist

Brenizio provides email support for customers who need information before purchasing or assistance with an order already placed. You can contact us regarding product details, payment questions, order updates, shipping, returns, refunds, or other store-related matters.

When your message concerns an existing purchase, including your order number will help us locate the transaction and understand your request more efficiently.

Problems With an Order

If your package contains the wrong product, is missing an item, or arrives with visible damage, please provide a short description of the problem. Relevant photographs of the product, shipping package, or label may also help us assess what happened.

For questions about a shipment currently in transit, we recommend checking the tracking details supplied with your order before contacting us.

Reaching Brenizio

Customer enquiries are reviewed through our dedicated support channel. Some cases may require additional information before they can be resolved, and our team will contact you when further details are necessary.

Customer Service Email: service@brenizio.com